As the owner of a leasehold flat, you may also be a director of the Residents Management Company (RMC) or the Right To Manage Company (RTM).  If so, this means taking on the responsibilities of a limited company and ensuring that the property is well managed and maintained for the benefit of all fellow leaseholders and residents. 

Maintaining standards is not always straightforward, underlining how important it is to have a strong working relationship with the property management company you have commissioned. There are numerous responsibilities for both parties, including day-to-day management of the property and communal areas, and the financial management of the service charge funds.

Consequently, there are times when you are looking for a new management company which can demonstrate dedication, efficiency and cost effectiveness. This is where we would like to present our team of property managers and administrative assistants whose wealth of experience in all aspects of residential property management is a key part of our service offering.

How We Operate

The responsibilities that need to be carefully managed financially and operationally include: 

Each of these has a number of processes which need to be understood, applied and followed, and some can be rather demanding and time consuming. This is why we assign a dedicated property manager to manage your estate and operate as the day-to-day point of contact from day one onwards. We also meet to discuss these responsibilities with the directors of the management company on a quarterly basis, and also with the leaseholders and residents at the AGM.

We will always evaluate suppliers in terms of value for money and quality of service on your behalf, ensuring that charges to leaseholders remain reasonable and cost effective. We can also negotiate lower rates for buildings insurance to ensure value for money, and arrange directors and officers insurance to protect the directors of the management company against any claims for negligence.

Cornerstone always commit to fully understanding your current and previous experiences as an RMC or RTM. These will include all satisfactory aspects of provision as well as shortfalls in the incumbent’s Service Level Agreement and performance. Gathering this information provides us with the comprehensive knowledge required to ascertain which services need improving and which should be maintained as they are. From this, we make informed decisions about a phased provision of services which attain far more satisfactory levels of service that we then plan and strive to consistently maintain.